Fixerly LTD Terms & Conditions (T&C,s)
for www.fixerly.co.uk
  • Please ask to see if you require, a Fixerly official licensees own T&C,s & documentations if you are using them for work & not Fixerly Ltd as they all act & trade independently from Fixerly Ltd.

These terms & conditions (or terms) govern your use of our website (s) www.fixerly.co.uk or other owned associated domains & any connected links or subdomains. Please read the terms in full before you use this Website. If you do not accept these terms (T&C’s), please do not use this Website. Using the Website implies that you accept all our terms. We occasionally update these terms so please refer back to them in the future, no notification to users will be sent out. Our website covers website (s) www.fixerly.co.uk (or other owned associated company owned domains)

This Site Access: You will be able to access the majority of this our Website without having to register any of your details with us. However, particular areas of this Website will only be accessible only if you have registered or ordered services or products from us that we feel need an account for purchase & administration is needed.

USE OF WEBSITE: You are permitted to use our website for your own purpose of learning about us Fixerly & its licensee network.
The copyright & any other intellectual property rights in all material on this Website are owned by FIXERLY LTD  & must not be reproduced without our prior express written consent by a director form Fixerly. In additiona, no part of this Website may be reproduced  / copied or crawled  scraped without our prior written permission.

SITE UPTIME / LIVE: All reasonable steps to ensure that this our Website is available to users 24 hours every day x 365 days a year. However, websites do sometimes encounter downtime due to server & other technical issues our of our control. Therefore we will not be liable if this website is unavailable at any time and for what ever duration. Where possible we will try to give our visitors / users advance warning of maintenance issues but shall not be obliged to do so.

YOU THE VISITOR & CONDUCT: With the exception of personally identifiable provided by you information, the use of which is covered under our separate Privacy Policy, any material you send or maybe able to post to this our Website shall be considered non-proprietary & not confidential. Unless you advise to the contrary to us in writing, we will be free to copy, disclose, distribute, incorporate, edit & otherwise use such material for any & all purposes we seem fit.

When using this our website, you shall not post / send to or from this Website any material for which you have not obtained all proper necessary consents that is discriminatory, obscene, pornographic, defamatory to persons, liable to incite racial hatred, in breach of any confidentiality or privacy, which may cause annoyance / inconvenience to anyone. In addition which encourages or constitutes conduct that would be deemed illegal, a criminal offence, give rise to a any civil liability, or otherwise is contrary to the law in the United Kingdom (UK) – also which is harmful in nature including & without limitation, computer viruses, Trojan horses, corrupted data, Viruses, or other potentially harmful software or data etc.
As required & asked, we will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other / any details of any person posting material to this website in case of breach.

LINKS TO AND FROM OTHER WEBSITES: Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website & have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, & subject to the following conditions:
you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
you do not misrepresent your relationship with us or present any false information about us;
you do not link from a website that is not owned by you; and
your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
If you choose to link to our website in breach of these our T&C’s you shall fully indemnify us for any loss or damage suffered as a result of your actions.

DISCLAIMER: All reasonable steps to ensure that the information on this our Website is correct. However, we do not guarantee the correctness, completeness of material on it. We may & frequently do, make changes to the material / content on this our Website at any time & without notice. The material on this Website may be out of date, or sometimes on rare occasions maybe incorrect & we make no commitment or assurances to ensure that such material is correct or up to date.
All material an this Website is provided without any conditions or warranties of any kind to anyone or entity. To the maximum extent permitted by law, we provide access & free use of this website on the basis that we exclude all representations, warranties & conditions which but for these Terms  (T&C,s) may affect in relation to any part or wholly of this website www.fixelry.co.uk.

EXCLUSION OF OUR LIABILITY: Neither we nor any other party / entity whether or not involved in producing, maintaining or delivering this our website, shall be liability or responsible for any kind of loss or damage whatsoever that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs &, without limitation, any other direct, indirect or consequential loss, & whether in tort or contract or otherwise in connection with this our Website.
Nothing in these Terms (T&C,s) shall exclude or limit any liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) or fraud; (iii) or misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom (UK)



  • service T&C,s rules when using our services
  • you can expect
  • your rights & responsibilities

What We Mean by “Services”: Anything offered by Fixerly Ltd directly or any of it’s totally independnat licensee across all the services offered on our website.

Used Terminology: For the purpose of these our service section within our terms & conditions the following words have the following meaning/s:

  • “Us/We/Our” refers Fixerly Ltd & or its licensees (if you are using a licensee which would / should be made clear to you on various documents / webpages who you are dealing (t/a) with an ultimately soley responsible & not HQ (who trade as Fixerly Ltd) you should ask for copies of their own T&C’s & other legal notices.
  • “You” refers to you: the customer (the person or the organisation for whom we agree to carry out work /s  & /or supply materials).
  • “Tradesperson/tradespeople” refers to the representative(s) appointed by us Fixerly LTD to carry out the agreed work/s.

We reserve the right to refuse / decline / not take on to undertake any work. We reserve the right, at our absolute full discretion, to designate the tradesperson/tradespeople who will represent us at any time.

Hourly (hr) Rate Work & Materials: The total charge to you will consist of the cost(s) of:

  • Labour: being the amount of time spent by the tradesperson carrying out work including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates provided on our website.
  • Materials that we may supply will not exceed more than the trade purchase price paid for the materials +a 20% handling markup.

 Time spent related only to your work will be charged. All other times, i.e. lunch breaks, is non-chargeable (except hire a handyman service) All charges may be subject to VAT at the prevailing rate of 20% except in cases where the work carried out is zero rated or if offered on our website pages.

Fixed Price Work/s: Total charges to you for fixed quotations / estimates includes all labour & materials for works detailed within the written quotation / estimate provided formally by Fixerly.

If after provision of the estimate / quotation, you tell us by any means to carry out additional work not detailed in the  quotations / estimate then additional charges will be applied.

If  after provision of the estimate there is an increase in the price of materials then we retain the right to make the addition increase plus our 20% handling charge.

Strictly we will not be under any obligation whatsoever to provide a quotation / estimate to you & will only be bound by these given in writing to you & signed by an authorised representative. We will not be bound by any quotation / estimate given orally or in which manifest errors occur.

Our Offers & Incentives: Sometimes & at our discretion, we create individual or a selection of offers & incentives. These will show clear definitions including any specific terms & conditions if needed but will be usually self explanatory. Our offers & incentives may only be used in conjunction with each other at our discretion.

Material ‘s & Collection: Collection of non-stock items is chargeable at the current rate, however:

  • Any time taken will be kept to a minimum & within reason at all time.
  • If any collection time is likely to exceed 40 minutes you should be additionally informed best as possible of these circumstances during the process
  • One trades person will only leave the job to collect required materials/parts no more.

Invoices & Payment: On your agreement for us Fixerly to carry out any work, a deposit payment of 50% typically of the total labour is payable immediately (plus applied to parts of non stocked items) We reserve the right to request full payment in advance at our discretion in some circumstances & may alter on each job but will be notified on estimates / quotations prior to works commencement.

Upon completion of the work, you will be invoiced, for which payment is due upon receipt straight away with the exception sof any formal account holders with agreement with Fixerly Ltd being previously being in place. We reserve the right to accrue & charge interest on any part of an invoice which remains unpaid at a rate of 12% weekly over the base rate until payment is received by us in full. Additional collection, legal costs etc may be further incurred by you if the due amount remains unpaid & becomes a legal issue.

You accept the sole liability to make payment in full to us, unless you disclose when initially instructing us previously in writing, to carry out any work &/or supply you any materials that you are acting on behalf of a third party.

Timekeeping: Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson/s attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on the site of work of the tradesperson /s, or for the late or non-delivery of any materials or hire machinery.

We will not at all be liable for any delay / or for any consequences of any delay/s, in performing any of our obligations if such delay is due to any cause beyond what is deemed to be outside our reasonable control & we will be entitled to a reasonable extension of the given time for performing such our obligations to you.

Cancellation: If you need to cancel / change or rearrange your job with us, you must notify us by both telephone & email by the end of the working day 2 number days before the scheduled job  booking. Cancellations made further in advance should also be made by both telephone & email, + you should request written confirmation from us back, so that you are not liable to be charged.

If you cancel your instructions for work (the job’s) more immediately prior to work being carried out than these 2 days, or materials being supplied, you will be liable for the cost of any and all time & materials incurred by us, together with the profit that would have been made by u Fixerly and in line with the original instructions/ estimate / quotation/s.

Satisfaction: Fixerly is always committed to provide quality service to every of our customers we work for. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with clear detailed written notice within 4 weeks of completion of the works (exceptions of Handyman Hire where as n/a). You must allow us or our appointed persons if needed, the opportunity to both inspect & carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out by Fixerly.

Guarantee: Fixerly provides a 3 month guarantee on labour carried out by its own direct employees for ONLY work invoiced as FIXERLY LTD (not any of its licensees), in respect of faulty workmanship only (does not apply to wear & tear, mis-use or it being general repair work). This guarantee commences from the date of completion of work, in addition to any manufacturer’s warranty/warranties that may be available to you as owner of the products used / fitted.

Any guarantee will become null & void if the work completed or materials supplied by us is:

  • subject to misuse or any negligence.
  • Repaired, modified. altered or tampered with by anyone other than Fixerly. We will accept no liability whatsoever for, or guarantee suitability, any materials supplied by you & will accept no liability for any consequential damage or fault.
  • if the products / goods were not supplied by us FIXERLY LTD (not any of its licensees) and had a 30% supplier buyers handling mark-up fee applied to the goods & the job account had been settled in full within Fixerly ltd payment terms & time frame.

No guarantee will be given to any work in respect of:

  • waste, blockages or drainage systems.
  • work undertaken by you & against the written or verbal advice of any Fixerly employee or agent.
  • ONLY work invoiced as FIXERLY LTD (not any of its licensees)

Undertaken jobs / work is only guaranteed in respect of work directly undertaken by us & that full payment has been made prior to issue being notified. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed or rectified. If we agree and proceed to carry out work on installations of inferior quality or over 8 years in age,  no warranty or guarantee will be given in respect of this such work & we accept no liability in respect of the effectiveness of such work or otherwise on any labour or materials.

Liability: Liability for rectifying our own guaranteed work will be offered & we will not be held responsible for any following damage or claims resulting from other work overlooked or subsequently requested & not undertaken by you at the time ONLY work invoiced as FIXERLY LTD (not any of its licensees).

We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where additional recommended work has not been carried out by you.

We will not be held liable for any delay and or consequences of these delay/s, in performing our obligations if such a delay is due to any cause beyond our own reasonable control & we shall be entitled to reasonable time extensions if and when we may request.

Responsibility solely will be on you for liability for any hazardous situation/s or material/s etc to your property.

Goods supplied /delivered by us or third parties on our behalf to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:

  • Retake back, sell or otherwise deal with or dispose of all or any part of these goods as we see fit. 
  • Enter any premises, at any time & without any notice, in which goods or any part thereof is installed, stored or being  kept, or is reasonably believed so to be.
  • We may seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods which we state are our property.

Ownership: The liability for any goods / materials will pass to you on delivery to your property regardless of having being paid by you or not. You must insure them at replacement value/s, & if asked you must produce to us evidence that they are properly insured by you.

Joining us as a franchisee / license holder: As discussed during franchise presentations, we only require the minimum 1 year payments on monthly subscriptions activated from your Paypal or other method for 1st payment subscription having being received by Fixerly. This is additionally highlighted on our franchise page   ‘fixerly.co.uk/franchises/’ under the sub heading SUBSCRIPTION FRANCHISE & below 

We are so confident in you succeeding with your Fixerly business, that we allow you to leave your franchise whenever you want (minimum 1st years payments) & you will not have to make any further payments. “Guaranteed Promise”  + you can keep all your customers. 

Best Value Franchise Anywhere,  £79.99 /mo equates to just (£2.62 p/d)  “


General: Our terms & conditions (T&C,s) must not be released, discharged, supplemented, interpreted, varied, altered or modified in any manner at all. Only a duly authorised representative by Fixerly can amended these. These our terms and conditions will prevail over any other versions of our terms & conditions used by you, set out or referred to in any documentation sent to us by you at any time. By entering into a contract with us you agree totally irrevocably to waive the application of any of these terms & conditions. These our terms & conditions & all contracts awarded between us & you, shall be governed & construed in accordance with English Law & shall be subject to the exclusive jurisdiction of the English Law.

GOVERNING JURISDICTION: This Legal Notice shall be governed by & construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Our business’s name is: Fixerly LTD (11405742), website is www.fixerly.co.uk (or other owned associated domains)

Telephone:  03330 440228 or 07837 290257

Fixerly Correspondence Address:  Fixerly Ltd, Portland Buildings, Belmont Business Park, Durham, DH1 1TW 

Fixerly Registered Office Address:  Fixerly Ltd, Portland Buildings, Belmont Business Park, Durham, DH1 1TW  (company no: 11405742)

data protection number: ZA657203

  • Please ask to see if you require, a proof copy of a Fixerly franchise agreement
  • Please ask to see if you require, a Fixerly official licensees own T&C,s & documentations if you are using them for work & not Fixerly Ltd as they all act & trade independently from Fixerly Ltd.